The Consumer Ombudsman does not handle matters on the basis of complaints sent to the econsumer database but monitors the development of Internet commerce and works together with officials in other countries as necessary. For this reason it is important that you also notify Finland's Consumer Ombudsman.

The Consumer Ombudsman's possibilities to deal with consumer problems in Internet commerce depend on where the merchant operates.

Merchants in Finland

• The Consumer Ombudsman can call attention to marketing and contract terms in e-commerce.

• Municipal consumer advisers can provide assistance if goods or services are defective or deficient.

• See additional information on the Consumer Agency/Consumer Ombudsman's customer service page.

Merchants in the EU

• In individual disputes the Consumer Ombudsman can provide assistance in making a complaint to the competent authority (clearing-house).

• The Consumer Ombudsman will forward notifications concerning marketing and contract terms to the competent supervisory body.

Merchants outside the EU

• If numerous complaints are received about some matter, the Consumer Ombudsman can enquire about cooperation with consumer authorities in the country where the merchant is located.

• The Consumer Ombudsman does not have other means at his disposal