International Directory of ADR's

Please review the list of ADR providers in this directory and select one located in the same country as the trader against which you have a complaint. If the country you are seeking is not listed, please select a provider from those listed under "All Countries."

Please remember to exercise care when choosing a provider.

Argentina

• Subsecretaria de Defensa Del Consumidor

Australia

• The Institute of Arbitrators & Mediators (IAMA)
• LEADR - Association of Dispute Resolvers

Belgium

• Ombudsman of Insurance
• 'Office of the Ombudsman for the Postal Sector

Bulgaria

• Commission on Trade and Consumer Protectione

Canada

• Better Business Bureau System

Finland

• The Finnish Insurance Ombudsman Bureau / The Finnish Insurance Complaints Board
• The Finnish Securities Complaint Board (SCB)

Ireland

• Advertising Standards Authority for Ireland
• ESB Customer Complaints Arbitrator (ELCOM)

Japan

• EC Network

Mexico

• Comision Nacional Para la Proteccion y Defensa de los Usuarios de Servicios Financieros (CONDUSEF)

New Zealand

• LEADR NZ, Inc.

Republic of Korea

• Korea Consumer Agency
• Korea Consumer Protection Board (KCPB)
• Korea Institute for Electronic Commerce
• Personal Information Dispute Mediation Committee

Romania

• Romanian Association for Consumer Protection

Spain

• Instituto Nacional del Consumo

United Kingdom

• Office of the Telecommunications Ombudsman (Otelo)
• Scottish Legal Services Ombudsman

United States

• Better Business Bureau System
• Mediation Arbitration Resolution Services (MARS)

Chile

• National Consumer Service (Servicio Nacional del Consumidor)

Cyprus

• The Competition and Consumer Protection Service of the Ministry of Commerce, Industry and Tourism

All Countries

• Association of British Travel Agents (ABTA)
• Mediation Arbitration Resolution Services (MARS)

Chinese Taipei

• Consumers Foundation
• Secure Online Shopping Association (SOSA)