Tasks concerning the protection of consumer interests are carried out by the Chairman of the Office for Competition and Consumer Protection (OCCP).

This is the head of the main administrative body appointed for five years by the Prime Minister and it is to him that Chairman of the OCCP is the answerable.

The OCCP is made up of the capital head office with nine branch offices sited in larger towns throughout Poland – they deal with local issues while the Warsaw office handles issues of a nationwide nature.

The main areas of consumer protection covered by the OCCP are:

• outlining all government consumer policymaking,

• updating current consumer protection legislation,

• the advising of business concerns in the matter of consumer protection with its effect upon them,

• a market watch on product safety and their accordance with minimum accepted standards imposed by law,

• cooperation at national, regional and local levels with international bodies in the same field,

• involvement with the initiation of market research, surveys etc., and the fundng of such matters,

• proof reading all conected forthcoming printed material for accurancy and content,

• overall monitoring of the Trade Ispectorate,

• the maintenance of multi-lateral ties with foreign bodies, associations etc., dedicated to the protection of consumers,

• the OCCP believs itself to be at disposal of and for the good of the public concerning itself with matters of a collective nature, such as unfair competition in the marketplace,

You can contact with our Office by  
e-mail:
e_konsument(#$%^&*)@uokik.gov.pl

Use our safe contact e-mail address to send your compaint. Inserting the address, please erase the brackets and their content."

mail adress:
UOKiK/OCCP
Pl. Powstańców Warszawy 1
00-950 Warszawa

phone:
tel. +48 022 55-60-800 

fax:
+48 022 826-50-76  

You can get much more information about us and consumer protection in Poland at the our 
website (English or/and Polish section) :

www.uokik.gov.pl