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How Norway Will Handle Your Complaint |
The Norwegian Consumer Ombudsman (CO) appreciates hearing about your complaint. We will use the information you provide to spot new trends, uncover new scams, and target suspect companies and individuals for possible law enforcement actions. It may help ensure that others won’t be victimized in the way that you have been. Because the Internet marketplace is a borderless one, sharing your complaint with government agencies in different countries has never been more important in order to help us in the worldwide fight to keep the Internet safe for you.
Submitting your complaint to this system WILL NOT trigger an obligation for us to investigate your complaint on your behalf.
If you would like your individual complaint investigated, you should read the following descriptions of the Consumer Ombudsman and the Consumer Council to decide which would be the right agency.
The Consumer Ombudsman (Forbrukerombudet) and the Consumer Council (Forbrukerrådet) work side by side on consumer protections issues in Norway.
The Consumer Ombudsman
The Norwegian Consumer Ombudsman enforces the Marketing Control Act as well as certain parts of the
regulatory framework governing advertising in broadcasting. The CO is an independent
administrative body with the responsibility of supervising measures in the market and
seeking to influence traders to observe the regulatory framework. The CO considers cases
upon complaints from consumers, traders and upon his own initiative.
Through negotiations with traders the CO tries to arrive at voluntary arrangements. Upon
failure to do so, the CO may submit the case to the Market Council which is a court of law
in that field. The CO and the Market Council have the authority to issue decisions banning
unlawful marketing and contract terms and conditions in standard contracts when deemed
necessary in the interests of consumers in Norway.
The Consumer Council
The Consumer Council is an interest- and service organization that protects the interests of all consumers in Norway
The activity is divided in three:
The Consumer Council formulates consumer political points of view so that authorities and trade and industry may offer the consumers better general conditions.
The Consumer Council is engaged in extensive information activities with a view to assisting people in becoming self-sufficient. This activity also has a great impact on the formation of public opinion.
And last but not least, we assist people in filing complaints.
The Consumer Council's url is www.forbrukerradet.no
Depending on the nature of your complaint you should contact either the Consumer Ombudsman or the Consumer Council as follows:
If your objective is to influence future marketing practice or standard contract terms used by a company you should get in touch with the Consumer Ombudsman. Decisions by the CO do not have retrospective force, hence will not help your individual case, but can help future consumers.
If you wish assistance in pursuing your individual case with a company, hoping to obtain redress or solve a concrete dispute you should get in touch with the Consumer Council.
If you wish that either of these organizations investigate your complaint you must get in touch with us as follows:
The Consumer Ombudsman:
Phone + 47 23 400 600
Fax: +47 23 400 601 or
e-mail fo@forbrukerombudet.dep.no
The url for our web site is www.forbrukerombudet.no.
The Consumer Council:
Phone + 47 23 400 500
Fax: + 47 23 400 503 or
e-mail post@forbrukerradet.no
The url for our web site is www.forbrukerradet.no.
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