Thank you for your complaint. The Ministry of Consumer Affairs will have access to the information you have provided. We will use the information to spot new trends, uncover new scams, and target suspect companies and individuals. It may help ensure that other consumers won't be a target of similar practices.

Because the Internet marketplace is a borderless one, sharing your complaint with government agencies in different countries has never been more important to assist us in keeping the Internet safe for all consumers.

Please note that we're not obliged to follow up every complaint that we receive. Depending on the circumstances, we may approach a trader to seek their compliance with consumer law. If you have a specific complaint you may email the Ministry at mcainfo@mca.govt.nz.