The Belgian federal government appreciates hearing about your complaint. It will be accessible to the federal Administration for Economic Inspections (F.P.S. Economy, SMEs, Selfemployed and Energy). It will use the information you provide to spot new trends, uncover new scams, and target suspect companies and individuals for law enforcement actions. It may help ensure that others won’t be victimized in the way that you have been. Because the Internet marketplace is a borderless one, sharing your complaint with government agencies in different countries has never been more important to help us in our worldwide fight to keep the Internet safe for you.

Submitting your complaint to this system WILL NOT trigger an obligation for us to investigate your complaint on your behalf.

If you would like for us to investigate your individual complaint, you must follow the instructions to complete and submit the complaint form on our website, or fax us on +32-2-208.39.15. The URL for our website is

In English:
www.mineco.fgov.be/protection_consumer/index_en.htm
In Dutch:
www.mineco.fgov.be/protection_consumer/index_nl.htm
In French:
www.mineco.fgov.be/protection_consumer/index_fr.htm
In German:
www.mineco.fgov.be/protection_consumer/index_de.htm