| About econsumer.gov |
|
On April 24, 2001, responding to the challenges of multinational Internet fraud, and working to enhance consumer protection and consumer confidence in e-commerce, thirteen countries unveiled econsumer.gov, a joint effort to gather and share cross-border e-commerce complaints. The project has two components: a multilingual
public Web site, and a government, password-protected Web site. The public
site provides general information about consumer protection in all countries
that belong to the
ICPEN
(International Consumer Protection Enforcement
Network), contact information for
consumer protection authorities in those countries, and an online complaint
form. All information is available in English, French, German, and Spanish.
Using the existing Consumer
Sentinel
network (a database of consumer complaint data and other investigative
information operated by the U.S. Federal Trade Commission), the incoming
complaints will be shared through the government Web site with participating
consumer protection law enforcers. |